Running a small or medium-sized enterprise is no easy feat. As your business continues to grow, managing your company’s telecoms can become increasingly complex. Effective telecom management is crucial for smooth communication and collaboration, ensuring that your growing team stays connected and efficient. Let’s take a closer look at how to manage your telecoms systems as a growing business.

Understand Your Needs

The first step to understanding how to scale your business telecoms is understanding your current and future needs. Only by reviewing what you’re hoping to get out of a scalable telecoms solution can you maximise efficiency and ROI for your business.

Assessing Call Volumes and Types

A good starting point is assessing your call volumes and the types of calls your staff are handling. Are most of your calls internal? Do you often communicate directly with clients or the public? Getting a grip on this information will help you choose a telecom solution that can handle your requirements.

Employee Mobility

Another vital step in understanding the best ways to scale your business telecoms is to consider the mobility of your employees. Do they work remotely, or are they often travelling for business? If so, you’ll need a telecom system that supports mobile integration and remote work capabilities. Mobile solutions like softphones and virtual numbers can keep your team connected no matter where they are.

A woman uses her telecoms laptop on the train

Technology Integration

Evaluate how well your current telecom solution integrates with the other technologies you use. Seamless integration with your existing software and hardware can streamline operations and improve efficiency. Look for solutions that offer compatibility with the tools you’ve already got, as well as potential future advancements.

Emphasising Scalability

Naturally, for a growing business, scalability is absolutely key. Adhering to inflexible and predetermined structures can hold you back in the long run and could impact staff morale and business success, too.

Cloud-Based Solutions

Cloud-based solutions like VoIP (Voice over Internet Protocol) are ideal for scaling your telecoms effortlessly. These systems allow you to add or remove users and features as needed without the hassle of physical infrastructure changes.

Modular Systems

Choosing modular systems is a great way to scale up your business telecoms with your company. They enable you to add features as your organisation grows. Whether it’s advanced call routing, auto-attendants, or voicemail options, a modular system gives you control over the customisation of your telecom setup.

Flexible Contracts

Opt for flexible contracts that can adjust services to fit your business’s growth. Avoid long-term commitments that may become restrictive as your needs change. Instead, look for providers that offer month-to-month or short-term contracts with the flexibility to scale up or, indeed, down if required.

Staying Updated with Trends

Staying updated with trends like 5G, AI, and the Internet of Things (IoT) can help your future-proof your telecoms. These technologies could offer exciting new opportunities for improving communication and efficiency.

Be as Agile as Possible

Recently, there has been a massive change in culture when it comes to the way businesses approach the working week. The days of clocking in and clocking out are far receding, with a more flexible, agile way of operating coming to the fore.

Support Remote and Hybrid Work

In the last few years, the ability of companies to support remote or hybrid work has become a non-negotiable. By ensuring your telecom system includes mobile integration, softphones, and virtual numbers, you can allow your team to make and receive calls from anywhere, using any device.

Telecoms remote working woman at home

Ensure Interoperability

While it might sound like jargon, interoperability is actually very straightforward. It basically revolves around making sure your software and hardware are talking to each other. This compatibility allows for a smoother transition and better overall performance. For instance, integration with CRM systems can enhance customer service by giving staff instant access to customer information during calls.

Enhancing Communication and Collaboration

Telecoms doesn’t just involve the way you communicate to your customers – it’s also a big part of the way your team interacts with itself. Making sure that this is intuitive, ergonomic, and easy to use can have significant benefits.

Try Implementing Unified Communications (UC)

Unified Communications (UC) integrates various communication methods like voice, video, and messaging into a single platform. Implementing UC can enhance collaboration and streamline internal communication for your team. Ensuring that your broadband has the strength to accommodate this is crucial, but it can be a powerful tool when managing your telecoms as a growing business.

Investing in Collaboration Tools

Besides UC, getting your hands on tools like video conferencing, instant messaging, and file sharing can massively improve teamwork and productivity. Your team can then communicate efficiently, regardless of location.

Ensure High Quality of Service (QoS)

QoS is critical for maintaining reliable communication. Ensure your internet connection and telecom provider offer high QoS to avoid disruptions. Reliable support from your provider can also help address issues quickly.

Ready to Scale Your Business Telecoms?

With over 50 years of telecoms expertise, we provide fully transparent, professional solutions designed to grow with your business. Our expert consultancy evaluates your infrastructure, ensuring tailored recommendations from our wide range of systems. Make the most of exceptional customer service with direct access to our engineers for immediate support.

To find out more about how we can help to scale up your telecoms, get in touch with our team today.

Further Reading