COMPREHENSIVE SUPPORT AND PEACE OF MIND

White Label IT Support

At Maincoms, we provide white-labelled engineering support for tech companies across the UK. Our engineers have extensive knowledge of maintenance and support practices for many telephone system manufacturers.

With the rapid growth of hosted telephony, the market is changing. Cloud-based services are the focus of many IT support companies, mobile resellers, and others. That’s why we’ve developed skills in this area.

Our dealers benefit from us selling/supporting additional products/services into their existing clients. This secures their relationship with their clients and prevents their competitors from getting in the door. Each dealers requirements are different and Maincoms understands this and will discuss how best we can work with you.

We actively support thousands of Gamma Horizon seats through our white-label telecom services. You can rest assured that your company’s brand is supported with the best expertise, dedication, and aftercare. All client contact is represented as though we were a member of your team.

Do you want to learn more about our white-label IT services? Reach out to us today.

office of IT support staff talking on headsets
IT Support man mid conversation at work

How We Help You

It’s simple – we provide support when you need it and in a way that’s tailored to your unique requirements.

We can:

  • Cover busy periods, including when you’re short-staffed due to holidays or sickness, ensuring a seamless continuation of service.
  • Assist in reducing the number of outstanding tickets on your support desk, bringing down your administrative burden.
  • Provide a fully managed direct dial support desk answered as you, giving advice and guidance with a minimal time expenditure from you.
  • Support your wholesale line rental (WLR) base, including the provisioning and ordering of broadband and session initiation protocol (SIP).
  • With no fixed-term contract and no target or volumes to hit, Maincoms are here to support you in any way we can. We’re motivated by ensuring your business grows and by supporting you and your customers’ requirements.

You can find out more about our core principles and what motivates us here.

What’s the Investment?

We offer three simple price options to suit your customers’ hours of support.

BRONZE

£1 + VAT per seat per month

(Mon-Fri 9am-5pm excluding Bank Holidays)

SILVER

£1.50 + VAT per seat per month

(Mon-Sat 7am-7pm excluding Bank Holidays)

GOLD

£2.00 + VAT per seat per month

(24-hour support, 365 days per year)

All of our service levels include 15 minutes of remote changes per day, allowing simple changes to be made without the need for an invoice to be raised.

 

 

Investment growth chart

What Our Customers Say:

“Maincoms are the best kept secret in outsourced telecoms support.”

“Maincoms have changed our business and freed us up to sell more.”

“A friendly team who have made our customers very happy with the level of support.”

Do you want to find out more about our white-label IT support services?

Call now on 0333 358 3000 and ask to speak to a member of our sales team. Alternatively, you can contact us by following the link below.

 
 

Ready to make the first step?

Fill in the form below, and one of our experienced telecoms architects will be in touch.