For IT managers
A telecoms partner that works to your standards
We plan, document and support voice and connectivity services in a way that fits your change control and security requirements. You deal directly with accredited engineers throughout.
✓ Engineer-to-engineer communication ✓ Documented and monitored
Responsibilities
What we take responsibility for
We can operate alongside your team or act as your specialist telecoms provider.
Network readiness
QoS, VLAN, firewall and PoE requirements confirmed before go-live.
Monitoring
Circuits and devices monitored, with faults investigated proactively.
Resilience
Documented and tested failover for voice and connectivity.
Documentation
Numbering, call flows, devices and configuration recorded and kept current.
Integrations
CRM, helpdesk and Microsoft Teams integrations configured and tested.
Escalation
Direct access to engineers, without first-line scripts.
Technical summary
Typical network requirements for hosted voice
A guide to the information we confirm with your team before installation.
| Item | Typical requirement | Notes |
|---|---|---|
| Bandwidth | Around 100kbps per concurrent call | Measured against peak concurrent calls |
| Quality of service | Voice traffic prioritised (DSCP EF) | Configured on the router and switches |
| VLAN | Dedicated voice VLAN where practical | Separates voice from data traffic |
| Power | PoE (802.3af) or local power supplies | Switch power budget checked |
| Firewall | SIP ALG disabled; required ports and hosts allowed | Rules supplied before installation |
| DHCP | Provisioning options or zero-touch provisioning | Agreed with your team |
Exact requirements depend on the platform and are confirmed in writing before installation.
FAQs
Frequently asked questions
Will you work with our IT provider?
Yes. We work alongside in-house teams and managed service providers and share documentation as required.
What do you need from our network?
Typically firewall rules, a voice VLAN and PoE capacity. A written list is provided before installation.
Can you take over an existing system?
Yes. We audit the system, document it and advise on what should be retained or replaced.
Speak to an engineer
Discuss your environment, constraints and timescales with one of our engineers.
Contact
Speak to an engineer
Tell us about your site and what you need. One of our engineers will review the details and reply, usually within one working day.
Unit 5, Acorn Business Park, 5 Northarbour Road, Cosham, Portsmouth PO6 3TH
Monday to Friday, 09:00 to 17:15