Software and integrations
Applications that extend your phone system
Call recording, IVR, CRM integration, disaster recovery and contact centre tools, configured around your call flows and maintained by the engineers who installed your system.
✓ Hosted and on-premises platforms ✓ Configured and supported in-house
Applications
Select an application for details
Call recording
Calls can be recorded automatically or on demand, by user, group or number. Recordings are stored securely with role-based access and can be searched by date, number or extension, supporting training, dispute resolution and regulatory requirements.
- Automatic, selective or on-demand recording
- Search and playback by date, number or extension
- Retention periods configured to your policy
IVR and call routing
Interactive voice response menus, hunt groups and queues route callers to the correct team. Routing can change automatically by time of day, holiday schedule or queue length.
- Multi-level IVR menus
- Time-of-day and holiday routing
- Overflow to mobiles or other sites
Computer telephony integration
The Linkus and Horizon desktop and mobile apps provide click-to-dial, presence and call control. CRM integration presents the caller’s record as the call arrives and logs the call against it automatically.
- Click-to-dial from browser and CRM
- Screen popping with caller details
- Automatic call logging
Disaster recovery
Predefined divert plans re-route inbound calls to mobiles, apps or alternative sites if a location loses power or connectivity. Plans are documented and tested with you.
- Pre-configured divert plans
- Activation in minutes, remotely if required
- Tested and documented
Bill management
Usage and cost reporting by user, department and site, with spend limits and alerts across fixed and mobile services.
- Usage and cost reports
- Spend limits and alerts
- Cost-centre allocation
Contact centre tools
Wallboards, real-time dashboards and supervisor functions for teams handling high call volumes, including listen, whisper and barge.
- Real-time wallboards and reports
- Listen, whisper and barge
- Skills-based routing
Integrations
Integration with your existing tools
Our platforms integrate with widely used CRM and helpdesk systems and with Microsoft Teams.
CRM and helpdesk
Calls logged against customer records, with click-to-dial and screen popping.
Microsoft Teams
Business calls made and received within Teams, using your existing numbers.
SMS and WhatsApp
Customer messaging managed alongside voice in a single interface (Yeastar).
Engineer’s note
Before enabling an integration
Integration options depend on the platform and the version of your CRM. We confirm compatibility and test the integration in a controlled way before enabling it for all users.
FAQs
Frequently asked questions
Are these compatible with our existing system?
Most applications are available on both hosted and on-premises platforms. We will confirm what can be added to your current system and what would require an upgrade.
Is call recording compliant with UK regulations?
Recording is lawful when callers are informed and recordings are handled in line with UK GDPR. We can add a recorded notice to your greeting and configure appropriate retention periods.
Can we trial an application?
In many cases, yes. We can arrange a demonstration or a trial on your system.
Is training provided?
Users are shown the relevant features at installation, and our engineers remain available for questions afterwards.
Discuss your requirements
Describe the problem you want to solve and we will recommend the applications that address it.
Contact
Speak to an engineer
Tell us about your site and what you need. One of our engineers will review the details and reply, usually within one working day.
Unit 5, Acorn Business Park, 5 Northarbour Road, Cosham, Portsmouth PO6 3TH
Monday to Friday, 09:00 to 17:15