Quick reference guide
Yealink T87W user guide
The T87W is a desk phone with an adjustable 7-inch colour touchscreen, built-in Bluetooth and Wi-Fi, and physical keys for hold, transfer, redial, message, headset and mute. It arrives set up for your system: plug it into a Power over Ethernet network point, or use the Yealink power adapter, and allow a few minutes for it to start.
Keys and lights explained Everyday tasks step by step Printable two-page PDF
Getting to know your phone
Keys and controls
| Key | What it does |
|---|---|
| Touchscreen | Tap to dial, choose contacts and use the on-screen keys, including line and colleague keys. |
| Power light | Flashes when the phone rings or a voicemail is waiting. |
| Headset and Mute | HEADSET switches to a headset. MUTE turns your microphone off and on. |
| Message | MESSAGE dials your voicemail. |
| Call keys | HOLD holds or resumes a call. TRANSFER starts a transfer. REDIAL shows numbers you have dialled. |
| Speakerphone and volume | Hands-free calls, and the volume of the call or ringer. |
| Keypad | Enter numbers, letters and symbols. |
Everyday tasks
How to use your Yealink T87W
Soft key labels and line keys are set up for your business, so yours may differ slightly. Call us if something is not where you expect.
Make a call
- Lift the handset, or press Speakerphone or HEADSET.
- Dial the number.
- Tap Send, or wait a few seconds for the call to connect.
Answer a call
Lift the handset, press Speakerphone or HEADSET, or tap Answer. If you are already on a call, tap Answer and your first call is put on hold.
Hold and resume
Press HOLD to put a caller on hold. Press HOLD again, or tap Resume, to return to them.
Mute
Press MUTE. The key lights while your microphone is off. Press it again to unmute.
Transfer without speaking first
- During the call, press TRANSFER.
- Dial the number or extension.
- Press TRANSFER again, or tap B Transfer. The call goes straight through.
Transfer after speaking first
- During the call, press TRANSFER; the caller is held.
- Dial the number and tap Send.
- When your colleague answers, introduce the call, then press TRANSFER. To go back to the caller instead, tap Cancel.
Three-way conference
- During a call, tap Conference; the first caller is held.
- Dial the second person and tap Send.
- When they answer, tap Conference again to join everyone. Hanging up ends the call for all three.
Redial
Press REDIAL to see the numbers you have dialled and choose one, or press REDIAL twice to call the most recent number.
Call history and directory
Tap History for missed, received and dialled calls, or Directory for your contacts. Highlight an entry and tap Send.
Do not disturb
Tap the DND soft key while the phone is idle, or go to Menu, then Features, then DND. Callers go to voicemail and a DND icon shows. Turn it off the same way.
Forward your calls
- Tap Menu and go to Features, then Call Forward.
- Choose Always, Busy or No Answer and turn it on.
- Enter the number to forward to and tap Save. Turn it off the same way to stop forwarding.
Voicemail
Press the MESSAGE key (you can also dial *86 on Gamma Horizon or *2 on Yeastar). The power light flashes slowly when you have a new message.
Status lights
Power light
| Light | Meaning |
|---|---|
| Solid red | Starting up |
| Fast flashing red | Incoming call |
| Slow flashing red | Voicemail or message waiting |
| Brief flash every few seconds | Power-saving mode |
Status lights
Key lights
| Light | Meaning |
|---|---|
| HEADSET or Speakerphone lit | That mode is in use |
| MUTE lit | Your microphone is off |
| On-screen line keys | Show call and colleague status as icons |
| Power light flashing slowly | Voicemail or message waiting |
Feature codes
Codes for your phone system
Dial these from the keypad. Not sure which system you have? Call us on 0333 358 3000.
Gamma Horizon
Gamma Horizon
| Code | What it does |
|---|---|
| *86 | Listen to your voicemail |
| *62 | Voicemail portal |
| *78 / *79 | Do not disturb on / off |
| *72 / *73 | Forward all calls on / off |
| *21 / #21 | Forward all calls to voicemail on / off |
| *98 | Pick up a call ringing in your group |
| *97 + ext | Pick up a call ringing on a colleague's phone |
| *68 / *88 | Park a call / retrieve a parked call |
| *67 + number | Withhold your number for one call |
| *66 | Redial the last number |
Yeastar P-Series
Yeastar P-Series
| Code | What it does |
|---|---|
| *2 | Listen to your voicemail |
| *12 + ext | Leave a voicemail for a colleague |
| *3 + ext | Attended transfer during a call |
| *03 + ext | Blind transfer during a call |
| *31 + number / *031 | Forward all calls on / off |
| *93 / *91 | Do not disturb / available |
| *4 | Pick up a call ringing in your group |
| *04 + ext | Pick up a call ringing on a colleague's phone |
| *5 / 6xxx | Park a call / retrieve it from slot 6xxx |
| *1 | Start or pause call recording, if enabled |
Standard Yeastar codes. If your system has been customised, yours may differ.
Need help with your Yealink T87W?
Our engineers can talk you through any feature, Monday to Friday, 09:00 to 17:15. Out-of-hours support is available by arrangement.