Quick reference guide
Yealink W59R Pro user guide
The W59R Pro is a rugged cordless handset with a 2.4-inch colour screen, waterproof and dustproof to IP67, for warehouses, sites and lone workers. It is supplied with a W70B base as the W79P Pro kit. The W70B is a DECT base station that connects to your network by cable. Up to ten handsets can share one base.
Keys and lights explained Everyday tasks step by step Printable two-page PDF
Getting to know your phone
Keys and controls
| Key | What it does |
|---|---|
| Screen and soft keys | The two keys under the screen do what the label above them says. |
| Navigation and OK | Move through menus. OK confirms and opens the main menu. |
| Green Off-hook key | Answers, makes calls and opens the redial list. |
| Red On-hook key | Ends or rejects a call and goes back a screen. Hold it to switch the handset off or on. |
| Message key | Dials your voicemail and shows missed calls. |
| Speakerphone | Hands-free calls. |
| TRAN key | Transfers a call. |
| Mute key | Turns your microphone off and on. Hold it for push-to-talk, if set up. |
| Keypad | Numbers, letters and symbols. |
| Light | Shows charging, ringing and voicemail. |
| Side keys | Volume up and down, push-to-talk, and the emergency alarm button. |
Everyday tasks
How to use your Yealink W59R Pro
Soft key labels and settings are set up for your business, so yours may differ slightly. Call us if something is not where you expect.
Make a call
- Dial the number on the keypad.
- Press the green Off-hook key, or OK.
Answer and end
Press the green Off-hook key, Speakerphone or the Accept soft key. Press the red On-hook key to end the call.
Hold and resume
During a call, press Options and choose Hold. Press Resume to return to the caller.
Mute
Press the Mute key. Press it again to unmute.
Transfer without speaking first
- During the call, press TRAN.
- Dial the number or extension.
- Press TRAN again. The call goes straight through.
Transfer after speaking first
- During the call, press TRAN; the caller is held.
- Dial the number and press the green Off-hook key.
- When your colleague answers, introduce the call, then press TRAN.
Three-way conference
- During a call, press Options and choose Conference.
- Dial the second person.
- When they answer, press Conf to join everyone.
Redial and history
From the idle screen, press the green Off-hook key to see recent numbers, or press it twice to redial the last one. Press History for missed, received and dialled calls.
Directory, intercom and alarm
Press OK, then Directory, to find a contact, or OK, then Intercom, to call another handset. For the emergency alarm, hold the side alarm button for two seconds. Man-down and no-movement alarms work automatically if we have set them up.
Do not disturb and forwarding
Press OK, then Call Features. Choose Do Not Disturb, or Call Forward and then Always, Busy or No Answer. Turn it on, enter a number if asked, and save.
Voicemail
Press the MESSAGE key (you can also dial *86 on Gamma Horizon or *2 on Yeastar). The handset light flashes slowly when you have a new message.
Register a new handset
- On the W70B base, hold the paging key until the registration light flashes (you then have 90 seconds).
- On the handset, press Reg, or OK then Settings, Registration, Register Handset.
- Enter the base PIN (0000 unless we have changed it) and wait for Handset Subscribed.
Status lights
Handset light
| Light | Meaning |
|---|---|
| Solid red | Charging |
| Fast flashing red | Incoming call |
| Slow flashing red | Voicemail or missed call |
| Off | Idle, switched off or fully charged |
Status lights
W70B base station
| Light | Meaning |
|---|---|
| All three lights green | Working normally with at least one handset registered |
| Network light flashing slowly | No network connection; check the cable |
| Registration light flashing | Ready to register a handset |
| Power light off | No power; check the adapter or PoE |
Feature codes
Codes for your phone system
Dial these from the keypad. Not sure which system you have? Call us on 0333 358 3000.
Gamma Horizon
Gamma Horizon
| Code | What it does |
|---|---|
| *86 | Listen to your voicemail |
| *62 | Voicemail portal |
| *78 / *79 | Do not disturb on / off |
| *72 / *73 | Forward all calls on / off |
| *21 / #21 | Forward all calls to voicemail on / off |
| *98 | Pick up a call ringing in your group |
| *97 + ext | Pick up a call ringing on a colleague's phone |
| *68 / *88 | Park a call / retrieve a parked call |
| *67 + number | Withhold your number for one call |
| *66 | Redial the last number |
Yeastar P-Series
Yeastar P-Series
| Code | What it does |
|---|---|
| *2 | Listen to your voicemail |
| *12 + ext | Leave a voicemail for a colleague |
| *3 + ext | Attended transfer during a call |
| *03 + ext | Blind transfer during a call |
| *31 + number / *031 | Forward all calls on / off |
| *93 / *91 | Do not disturb / available |
| *4 | Pick up a call ringing in your group |
| *04 + ext | Pick up a call ringing on a colleague's phone |
| *5 / 6xxx | Park a call / retrieve it from slot 6xxx |
| *1 | Start or pause call recording, if enabled |
Standard Yeastar codes. If your system has been customised, yours may differ.
Need help with your Yealink W59R Pro?
Our engineers can talk you through any feature, Monday to Friday, 09:00 to 17:15. Out-of-hours support is available by arrangement.